SILKSM is a path to creating the kind of guest experiences that drive loyalty and result in sustained performance.
Our specialist consulting team is dedicated to the needs of the Hotel, Spa, Resort, Travel and Hospitality Industry.
We understand that your performance depends on your ability to create distinctive and memorable guest experiences, the kind of experiences that differentiate you and that build guest loyalty.
We understand this because we come from your world. As hospitality professionals, collectively we have over 75 years experience internationally. We know your world is about more than satisfying guests, it is about inspiring guests. It is not just about exceeding guest expectations, it is about transcending expectations. This is "art-form" in action - consistently and meticulously delivered, transforming moments into memories time and time again. And, it is ultimately personal.
Distinctive, memorable and personal guest experiences that build loyalty and are delivered again and again across guests and situations don’t just happen. This consistency of quality personal experiences that differentiates your business occurs when it is part of who you are – your very core, your culture.
Your tangible assets – the property, the jet, the limo are the stage upon which you orchestrate your signature performance. Your systems and processes are props that help you to deliver smoothly, without thought and seamlessly. And, it is your people who ultimately deliver the performance that creates each and every experience. Your people are the embodiment of your brand, and when they act in concert – when the performance is consistently distinctive, positive, memorable and personal – they are delivering the SILKSM experience.
We help you to achieve your desired results in your distinctive way so that you can create positive and memorable guest experiences that build loyalty and ultimately deliver profitable and sustainable results.
The SILKSM team are Principals and Senior Consultants of Talent Mondial, an international consultancy committed to helping companies improve performance through their people.